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Data Protection

Digital roadside assistance

ALLYSCA Assistance GmbH appreciates your visit to our website and your interest in our digital roadside assistance service.

The protection of your personal data is important to us

ALLYSCA is aware that the protection of your privacy when using our website is an important concern for you. We take our task of ensuring the confidentiality of your data within the framework of the applicable provisions of data protection law very seriously in the interests of both parties. We use modern techniques to conduct the dialog with you and to secure your data.

Scope of application

The following data protection information applies to the use of ALLYSCA Assistance GmbH’s digital roadside assistance service.

Confidentiality of your data

We use and process your personal data – be it your personal details or the details for the assistance service:

  • for a specific purpose, i.e. exclusively for the provision of the services offered
  • confidentially, i.e. our employees are informed about the relevant provisions of the Data Protection Act and are obliged to maintain data secrecy.

If you request information or ask to be contacted, you enter the necessary personal data voluntarily. No personal data will be collected automatically without your voluntary input.

Processing company

The controller responsible for data processing in the breakdown assistance app is


ALLYSCA Assistance GmbH

Rosenheimer Straße 116a

81669 München

Phone +49 89 418 64-0
Fax +49 89 418 64-499

Contact data protection

If you have any questions about data protection, please contact the data protection officer.

You can reach him at:

ALLYSCA Assistance GmbH
Data Protection Officer

Rosenheimer Str. 116a
81669 München, Deutschland

Your rights/complaints

According to the GDPR, you can assert the following rights with the controller

  • Right of access to the processed data (Art. 15)
  • Right to rectification of inaccurate data or completion of incomplete data (Art. 16)
  • Right to erasure of unlawfully processed data or data that is no longer required (Art. 17)
  • Right to restriction of processing (Art. 18)
  • Right to object to processing based on the controller’s legitimate interest (Art. 21)
  • Right to data portability (Art. 20)

If you have consented to processing (Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a), you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of the processing carried out up to that point.

If you wish to lodge a complaint, please contact the data protection officer or the data protection supervisory authority responsible for the controller:


Bayerisches Landesamt für Datenschutzaufsicht
Promenade 18
91522 Ansbach

Postfach 1349, 91504 Ansbach

Phone: 0981/180093-0
Fax: 0981/180093-800

Data protection

ALLYSCA uses state-of-the-art technologies to conduct the dialog with you and to secure your data.

We take appropriate technical and organizational security precautions in accordance with the state of the art to protect data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons.

Data processing purposes

The information you provide will be used to the extent necessary for the proper provision of digital roadside assistance, in particular to

  • Identification of your person
  • Checking cover (is there insurance cover?)
  • Organization of the roadside assistance
  • Instruction and information of the assistance services

Data collected

  • Surname, first name,
  • Telephone number,
  • Insurance number / membership number
  • Address and date of birth (optional for checking cover)
  • Data on the specific claim (information on the vehicle, circumstances of the claim)

Legal basis

ALLYSCA provides the services of digital roadside assistance as a service company for your contractual partner (insurance company, automobile club or other protection organization). This results in Article 6(1)(b) of the GDPR („contract“) as the legal basis.

For processing that goes beyond the purpose of the contract, consent is obtained in accordance with Article 6(1a) GDPR.

Period of retention

The data provided will be stored for as long as is necessary for the provision of assistance and billing with your contractual partner. The deletion takes place after 10 years.

Data required for compliance with the German Fiscal Code will be deleted after 10 years (end of the statutory retention period).

Place of processing

European Union

Data recipient

The above-mentioned billing and claims data will be forwarded to your contractual partner.

IT service provider

  • Hetzner Online GmbH, 91710 Gunzenhausen Deutschland
  • Strato AB, 10249 Berlin Deutschland
  • CloudfareCloudflare Ltd., Dublin 4 Ireland

Transfer to third countries

Does not take place