ALLYSCA Assistance

Successfully helping people in everyday and emergency situations for more than 25 years.

Count on better service today.

We deliver customized service solutions for a wide range of industries, providing excellent customer service and cost efficiency – far beyond our core assistance unit. Accelerate your processes while cutting costs with ALLYSCA.

Solutions
About ALLYSCA.

For the past 25 years, we have successfully provided assistance to people in everyday and emergency situations. We know people. We know customers. And the people who are our concern are also customers in your industry.

Company
Join us.

Smoothly functioning and customer-oriented services are vital for success in almost any industry. Help us1 create service solutions that place people at the centre.

Careers
Count on better service today.

We deliver customized service solutions for a wide range of industries, providing excellent customer service and cost efficiency – far beyond our core assistance unit. Accelerate your processes while cutting costs with ALLYSCA.

Solutions
About ALLYSCA.

For the past 25 years, we have successfully provided assistance to people in everyday and emergency situations. We know people. We know customers. And the people who are our concern are also customers in your industry.

Company
Join us.

Smoothly functioning and customer-oriented services are vital for success in almost any industry. Help us1 create service solutions that place people at the centre.

Careers

Solutions

Offer customers added value and create a memorable brand environment.

Assistance

With our customized assistance solutions, you can ensure your customers receive the most reliable service.

  • Accident and breakdown cover/mobility service
  • Claims management
  • Telematics/accident reporting service
  • Marine Assistance
  • VIP/concierge service
  • Cyber assistance
  • Accident Assistance
  • Smart home / House assistance
  • Care and rehabilitation management
  • Funeral arrangements
find out more

Customer Loyalty

Today’s customers expect more. We’ll optimize your customer service and exceed expectations all day, every day.

  • 24h customer support
  • Customer loyalty programmes
  • Credit cards and card services
  • Customer contact centre/service hotline
  • Customer surveys
  • After sales services
  • Sales support
  • Operational support for capacity bottlenecks
find out more

New Business

ALLYSCA offers solutions and processes aligned with the changing needs of your customers.

  • Accident reporting service
  • Video and live chat
  • Online identification procedures (personal identification)
  • Voice recognition
  • Multi-channel support
  • Telematics/eCall
  • Fleet services
  • App services
  • Cyber/IT assistance
find out more

We’re here for you. Call us on: +49 89 418 64 – 246

We listen. We understand.
We organize. We support.

The people who are our concern are also customers in your industry.

Every person is a customer. Every customer is a person. We know people. That’s why our services aren’t industry-specific.

Markus KunzeCEO
From person to person.

There are opportunities for you with us.

ALLYSCA is a subsidiary of the ERGO Group AG with a growing, dynamic team that is rethinking assistance. We win customers over with an optimal mix of digital and personal assistance and service solutions. 24 hours a day, 365 days a year, we successfully support people in everyday and emergency situations. By doing so, we help businesses improve their customer relations and cost efficiency.

Careers

We are happy to recommend ALLYSCA Assistance to our corporate clients and sales partners as our trusted partner with many years of experience.

Andreas MeisterSenior Underwriter, ERGO Group AG

We’re here for you. Call us on: +49 89 418 64 – 0

We listen. We understand.
We organize. We support.

Interview
Finance

Interview: 3 questions for Christian Welsch, Director of the ERGO accident hotline at ALLYSCA

The 44-year-old certified insurance and finance expert leads the ERGO accident hotline team and speaks…
Akten
Finance

Digitalization in Germany primarily affects implementation in companies

“No time, no people: the digitalization of the economy primarily affects implementation in companies”, says…
Marketing Award
Insights

ALLYSCA Assistance: nominated for the Marketing Intelligence and Innovation Award

ALLYSCA was a finalist in the ‘Image Change and Rebranding Campaign’ category at the Marketing…