Careers

Your opportunities with us

Seamless services designed to meet customer needs are an essential element of success in almost every industry. Help us create service solutions that place people at the centre.

Join us.

ASSISTANCE_sujet

Open Positions

Career opportunities

Operational career opportunities

Are you a good communicator who thinks and acts in a customer- and service-oriented way? Our service centres have openings for students, people at the beginning of their careers and people who already have professional experience. We also welcome people switching careers. In the service centre you’ll advise customers in personal conversations by phone, video chat and other channels. Your job will be as versatile as the people who work here.

Career opportunities for students

Good pay, flexible hours and meaningful work. We’re looking for current students who enjoy interacting with people to work in our service centres.

Other career opportunities

Do you want to gain insight into another department, work independently, learn something new and supplement your income? Whether you work in IT, sales or marketing – we love working with committed and talented people.

ALLYSCA as an employer

  • Varied tasks
  • Friendly team
  • Flat hierarchies
  • Dynamic environment in a corporate setting
  • Modern workplace with flexible hours
  • Office with excellent transport links

We reward your commitment.

As a subsidiary of ERGO Group AG, we offer much more than a standard benefits package:

  • Special employee deals for ERGO insurance packages
  • Exclusive employee deals for cultural trips and events
  • Attractive special deals with well-known manufacturers and brands
  • Subsidized employee cafeteria
  • Numerous sports opportunities and in-house gym
  • Health services like medical check-ups and vaccinations
  • Spaces in our in-house crèche
  • Season tickets on MVG (Munich public transportation network) and Deutsche Bahn

The company

ALLYSCA is a subsidiary of ERGO Group AG with a growing, dynamic team that is rethinking assistance. We win customers over with an optimal mix of digital and personal assistance and service solutions.

24 hours a day, 365 days a year, we successfully support people in everyday and emergency situations. By doing so, we help businesses improve their customer relations and cost efficiency.

So what is assistance?

The basic principle of assistance is to organize and provide fast, direct, on-site help in an emergency or in the event of damages, 24 hours a day, 365 days a year. A simple, classic example is breakdown assistance.

But assistance services can also be useful in everyday situations. As customer requirements change, these sorts of everyday information, advice and organization services are becoming increasingly important. Customers today are mobile and networked. Quality and service are becoming ever more important to them – and they expect 24h availability.

Fundamentally, these sorts of services can be thought of as assistance services. Any assistance provider must have a sufficient network of partners to be technically and practically able to perform the services.

We apply our core skill – ‘we know people’ – to tasks far beyond our core assistance unit, offering our insurance, finance, automotive and industrial clients individual solutions and high-quality services covering all types of media-based communication.

The job that fits into your life!

Become an Assistance Coordinator

Are you looking for a new challenge in Munich? A job that fits into your life – not the other way round? We’re looking for people like you! You can choose to work full-time or part-time – your hours in our service centre will be fully flexible.

Flexibility, benefits and a pleasant work environment

ALLYSCA Assistance is an attractive employer within the ERGO Group/Munich Re, based in the heart of Haidhausen. As an Assistance Coordinator at ALLYSCA, you can expect exciting tasks and varied work in a flexible, proactive team working in shifts.

We don’t care if there are gaps in your CV

All you need is commitment and good German language skills. People returning from a career break, switching from a different career or part-time working mothers are all welcome here. We also welcome applications from people with disabilities. In cases where applicants are equally qualified, we will give priority to disabled people. You will work full hours for full pay in your first month. After that, we offer flexible hours that take your needs into account as much as possible, with extra time pay for Sundays, holidays and night shifts.

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Your tasks as an Assistance Coordinator

  • Receiving customer calls (inbound)
  • Working independently to advise customers and process customer requests by phone and email
  • Organizing rapid assistance in everyday and emergency situations
  • Our customers’ situations vary enormously: from breakdowns to finding a suitable tradesman to VIP ticket services.
  • Using our network of service providers to coordinate assistance
  • Documenting and processing requests in IT systems

Most importantly: you are a sympathetic listener for customer issues, you understand their needs, think and act in a service-oriented way and enjoy helping people.

Three good reasons why it pays to have a student job with us

1.

Great pay: You earn good money, with extra time pay for weekend, holiday or night shifts.

2.

Flexible hours: You can stay fully flexible while you continue your studies. We’ll work with you to plan your shifts so they fit in with your study schedule – not the other way round.

3.

Good for your CV: Whatever field you want to go into later, strong communication skills and a service-oriented mindset are always great assets on a CV and in demand among employers.

We’re here for you. Call us on: +49 89 418 64 – 0

We listen. We understand.
We organize. We support.