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Privacy Policy

ALLYSCA Assistance GmbH thanks you for visiting our website and for your interest in our services.

The protection of your personal data is important to us

ALLYSCA is a 100% subsidiary of the ERGO Group AG and thus committed to the data protection principles of the ERGO Group. The company’s data protection officer ensures that the data protection principles are observed.

This Privacy Policy explains how personal data is collected, processed and used during and after your use of the ALLYSCA website, what types of data are involved, why such data is collected, with whom it is shared and what your rights are in this regard. Please read this notice carefully.

This Privacy Policy does not apply to websites to which the ALLYSCA Website is linked (“Third Party Sites”). Because ALLYSCA has no control over the content and privacy practices of Third Party Sites, please review the privacy statements of Third Party Sites.

The terms of this Privacy Policy are subject to any additional terms, disclaimers, or other contractual terms you may have agreed to with ALLYSCA, such as privacy statements or notices and applicable mandatory laws and regulations.

This Privacy Policy may be updated from time to time. Therefore, please review the Privacy Policy regularly.


Your privacy is our concern

The data controller is the natural or legal person who monitors and is accountable for the storage and use of personal data in paper or electronic form. ALLYSCA Assistance GmbH acts as data controller as defined in relevant data protection laws and regulations.
ALLYSCA Assistance GmbH
Rosenheimer Str. 116a
81669 Munich, Germany
Phone +49 89 41861-0
When you visit the ALLYSCA website, our web server automatically records the details of your visit, including:
- IP address
- the website from which you accessed our website
- the type of browser software used
- the pages of the ALLYSCA website you visit
- Date and duration of your visit to the ALLYSCA website

We also collect and process various types of personal data, including:
- Last name, first name, title
- address
- contact details
- Company name, line of business or profession, position

If you contact us via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not pass on this data without your consent.
The processing of the data entered in the contact form is thus exclusively based on your consent. You can revoke this consent at any time. All you need to do is send an informal message by e-mail to . The lawfulness of the data processing procedures carried out up to the revocation remains unaffected by the revocation.
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for which it was stored ceases to apply (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected by this.

For security reasons and to protect the transmission of confidential content, such as requests you send to us as the site operator, the ALLYSCA website uses SSL or TLS encryption. You can recognize such an encrypted connection by the fact that the browser address line changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.
ALLYSCA uses your personal data for the following purposes:
- for the technical administration and further development of the ALLYSCA website
- for customer and user administration and marketing
- for the initiation and maintenance of business relationships
- to carry out research and analysis with regard to our business relationships
- to inform you about events, services, products and news when you visit the ALLYSCA website or subscribe to our mailing list
- to comply with legal obligations (e.g. of a fiscal, accounting and administrative nature)
We will inform you accordingly if we need your consent to process your personal data.
Otherwise, we process your personal data in order to fulfil our legitimate business interests (including maintaining contact with potential and existing customers, providing news and information about ALLYSCA, organising and hosting events and market research and analysis) or when it is necessary to comply with legal obligations. In addition, we may process your personal data in order to enter into a contractual relationship with you or to fulfil our obligations under an existing contract with you.

The ALLYSCA complies with applicable laws and regulations when using personal information.
This website uses etracker

The provider of this website uses services of etracker GmbH from Hamburg, Germany ( to analyze usage data. We do not use cookies for web analysis by default. If we use analysis and optimization cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimize different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's end device. etracker cookies do not contain any information that would allow a user to be identified.
The data generated with etracker is processed and stored exclusively in Germany by etracker on behalf of the provider of this website and is therefore subject to the strict German and European data protection laws and standards. etracker has been independently tested, certified and awarded the data protection seal of approval ePrivacyseal.
The data processing is based on the legal provisions of Art. 6 para. 1 lit. f (legitimate interest) of the Basic Data Protection Regulation (DSGVO). Our concern in terms of the DSGVO (legitimate interest) is the optimization of our online offer and our web presence. Since the privacy of our visitors is important to us, the data that may allow a reference to an individual person, such as the IP address, login or device IDs, will be anonymized or pseudonymized as soon as possible. No other use, combination with other data or transfer to third parties will take place.

You can object to the above data processing at any time. The contradiction has no disadvantageous consequences.

Further information on data protection at etracker can be found here.
We use the reCAPTCHA service from Google in the forms for changing the address, communication data and retrieval account. The query serves the purpose of distinguishing input by a human from automated, machine input. We base the processing on our legitimate interest (Article 6(1)(f) DSGVO) to protect the website from automated spying, misuse and SPAM. For this purpose, your input is transmitted to Google and processed there. The IP address and, if applicable, other data used by Google for the service will be transmitted to Google. You can find more information about Google reCaptcha and the privacy policy at or Processing company Google Ireland Limited Gordon House, Barrow Street Dublin 4 Ireland Privacy information of the processing company Below you will find the email address of the data protection officer of the processing company. Data processing purposes In order to measure and thus improve our advertising activities Data collected This list includes all data collected by or through the use of this service. Your web request, the IP address, the browser type, the browser language, the date and time of your request, and One or more cookies that may uniquely identify your browser. Legal basis The following is the legal basis for the processing of personal data required by Art. 6 I 1 DSGVO. ☐ legal permission (§15 para. 3 TMG) ☐ DSGVO Art. 6 para. 1 s. 1 lit. a DSGVO (consent). ☒ DSGVO Art. 6 para. 1 s. 1 lit. f DSGVO (legitimate interest). Place of processing European Union Retention period 30 days (cookies) 9 or 18 months (log data) Data recipient Google and its worldwide affiliates Sharing with third countries Worldwide Further information and opt-out Click here to read the data processor's privacy policy and, if necessary, obtain further information and set up consents with Google.
The website uses the following social media plug-ins ("Plug-ins"):
- Facebook Inc, 1601 S. California Ave., Palo Alto, CA 94304, USA;
- Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA
- XING AG, Gänsemarkt 43, 20354 Hamburg, Germany - LinkedIn, operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA
- YouTube Plugin, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

All social media links and social media plug-ins (YouTube Plug-in) are marked with the brand names of the respective providers Facebook, Twitter, Xing, LinkedIn and Google ("Provider").
In order to increase the level of data protection and to comply with the current legal situation for plug-ins, we have taken additional precautions by means of a so-called consent solution. This way we ensure that when you visit the ALLYSCA website, a direct connection from your browser to the provider's servers is not automatically established.
. Only if you give your consent for data transfer in the cookie settings on our website for the YouTube plug-in or click on a social media direct link, will your browser establish a direct connection to the server of the respective provider. The provider receives the information that the ALLYSCA website was accessed via your browser. The content of the plug-in or the social media direct link is then transmitted by the providers directly to your browser.
. If you interact with the plug-in, e.g. by playing an embedded YouTube video, the data is transferred directly from your browser to the provider and stored by the provider. For more information on the purpose and scope of data collection, processing and use, please refer to the following privacy policy: • Facebook: • Twitter: • XING AG: • LinkedIn: • Google:
We ensure that your personal data is processed in such a way that compatibility with the above-mentioned purposes is ensured. For the stated purposes, your personal data may be disclosed to the following parties who process the data as third party data controllers:
. - Other companies of the ERGO Group
- Authorized agents and external service providers
For the above purposes, we may also share your personal information with the following parties who act as processors under our direction:
. - Other companies of the ERGO Group
- Authorized agents and external service providers
Furthermore, we may disclose your personal data in the following cases: To law enforcement, governmental agencies and regulatory authorities to comply with applicable legal obligations.
We do not disclose your personal data to any parties that are not authorized to process it.
If applicable laws or regulations permit, you have the right:
- to access the personal data held about you and to know their origin and the purposes and means of their processing, as well as details of the data controller(s) and the parties to whom the data may be disclosed
- to revoke your consent at any time if your personal data is processed with your consent
- to update and correct your personal data
- to delete your personal data from our records if they are no longer needed for the above-mentioned purposes
- to limit the processing of your personal data under certain circumstances, e.g. if you have contested its accuracy, for as long as we need to verify it
- to retrieve your personal data in electronic form
- lodge a complaint with us and/or the competent data protection authority
- to object to the processing of your personal data by us or to ask us to stop processing (including for the purpose of direct marketing)
If you have any questions or wish to assert your rights, you can contact us by mail or e-mail:
ALLYSCA Assistance GmbH
Data protection officer
Rosenheimer Str. 116a
81669 Munich, Germany
In the event of violations of data protection laws, the person concerned has a right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues in our company is the Bavarian State Office for Data Protection Supervision.
Bavarian State Office for Data Protection Supervision
Promenade 18
91522 Ansbach
Postal address:
P.O. Box 1349, 91504 Ansbach
Phone: 0981/180093-0
Fax: 0981/180093-800
ALLYSCA has implemented reasonable technical and organizational security measures in order to protect the personal data we collect through the ALLYSCA Website from unauthorized access, misuse, loss or destruction.
The Internet is generally not considered to be a secure environment; unauthorized third parties could access information sent through it (e.g., via e-mail), which could lead to disclosures, changes in content, or technical failure. Even if both the sender and the recipient are located in the same country, information sent over the Internet may be sent across international borders to a country with a lower level of data protection than the country of residence.
The ALLYSCA assumes no responsibility or liability for the security of information during its transfer to the ALLYSCA via the Internet. To protect the confidentiality of your information, you may choose to communicate with the ALLYSCA by other means if you feel that this is appropriate.
We keep your personal data no longer than necessary and only for the purposes for which it was collected.
If you have any questions about how we use your personal data, you can contact us by mail or e-mail:
ALLYSCA Assistance GmbH
Data protection officer
Rosenheimer Str. 116a
81669 Munich, Germany
We regularly revise this privacy policy. We ensure that the current version is always published here. This privacy policy was last updated on April 31, 2020.

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