Privacy Policy

ALLYSCA Assistance GmbH thanks you for visiting our website and for your interest in our services.

The protection of your personal data is important to us

ALLYSCA is a 100% subsidiary of the ERGO Group AG and thus committed to the data protection principles of the ERGO Group. The company’s data protection officer ensures that the data protection principles are observed.

This Privacy Policy explains how personal data is collected, processed and used during and after your use of the ALLYSCA website, what types of data are involved, why such data is collected, with whom it is shared and what your rights are in this regard. Please read this notice carefully.

This Privacy Policy does not apply to websites to which the ALLYSCA Website is linked (“Third Party Sites”). Because ALLYSCA has no control over the content and privacy practices of Third Party Sites, please review the privacy statements of Third Party Sites.

The terms of this Privacy Policy are subject to any additional terms, disclaimers, or other contractual terms you may have agreed to with ALLYSCA, such as privacy statements or notices and applicable mandatory laws and regulations.

This Privacy Policy may be updated from time to time. Therefore, please review the Privacy Policy regularly.

 

Your privacy is our concern

The data controller is the natural or legal person who monitors and is accountable for the storage and use of personal data in paper or electronic form. ALLYSCA Assistance GmbH acts as data controller as defined in relevant data protection laws and regulations.
ALLYSCA Assistance GmbH
Rosenheimer Str. 116a
81669 Munich, Germany
Phone +49 89 41861-0
e-mail: info@allysca.de
When you visit the ALLYSCA website, our web server automatically records the details of your visit, including:
- IP address
- the website from which you accessed our website
- the type of browser software used
- the pages of the ALLYSCA website you visit
- Date and duration of your visit to the ALLYSCA website

We also collect and process various types of personal data, including:
- Last name, first name, title
- address
- contact details
- Company name, line of business or profession, position

CONTACT FORM
If you contact us via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not pass on this data without your consent.
The processing of the data entered in the contact form is thus exclusively based on your consent. You can revoke this consent at any time. All you need to do is send an informal message by e-mail to datenschutz@allysca.de . The lawfulness of the data processing procedures carried out up to the revocation remains unaffected by the revocation.
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for which it was stored ceases to apply (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected by this.

SSL- or TLS-ENCLOSURATION
For security reasons and to protect the transmission of confidential content, such as requests you send to us as the site operator, the ALLYSCA website uses SSL or TLS encryption. You can recognize such an encrypted connection by the fact that the browser address line changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.
ALLYSCA uses your personal data for the following purposes:
- for the technical administration and further development of the ALLYSCA website
- for customer and user administration and marketing
- for the initiation and maintenance of business relationships
- to carry out research and analysis with regard to our business relationships
- to inform you about events, services, products and news when you visit the ALLYSCA website or subscribe to our mailing list
- to comply with legal obligations (e.g. of a fiscal, accounting and administrative nature)
We will inform you accordingly if we need your consent to process your personal data.
Otherwise, we process your personal data in order to fulfil our legitimate business interests (including maintaining contact with potential and existing customers, providing news and information about ALLYSCA, organising and hosting events and market research and analysis) or when it is necessary to comply with legal obligations. In addition, we may process your personal data in order to enter into a contractual relationship with you or to fulfil our obligations under an existing contract with you.

The ALLYSCA complies with applicable laws and regulations when using personal information.
ALLYSCA uses tracking technologies, such as cookies or tags, to collect information as described above and to understand how visitors to the website use it.
Tracking technologies help us to manage and optimize the user experience of the ALLYSCA Website, for example by determining whether there has been any contact between your computer and us in the past and to identify the most popular areas of the ALLYSCA Website.
If you choose to save your cookie settings, these will also apply to future visits to the ALLYSCA website. However, for technical reasons beyond ALLYSCA's control, we cannot guarantee this. For example, if you reset your browser, delete your cookies, or access the ALLYSCA website from another browser or device, your cookie settings may be lost. To comply with applicable laws and regulations, some countries require you to confirm your cookie settings when you first visit the ALLYSCA website. If you are in a country where you must automatically set your cookie preferences, you may be asked to do so again on a future visit.

In many cases you can also control the tracking technologies using your browser. Please make sure that your browser settings reflect whether you want to be warned about the use of tracking technologies (such as cookies) and/or whether you want to accept them. The specific technical capabilities of your browser and instructions on how to use them can usually be found in the user manual or under the help function of your browser.
Rejection, suspension or deactivation of the tracking technologies may result in limited availability of the services provided by the ALLYSCA Web Site or in functional problems of parts of the ALLYSCA Web Site.

In addition, we offer you the following tool to manage and, in particular, to disable cookies, which lists and describes in more detail the individual cookies used by the website:
Cookie Manager
Cookie Manager
WE ARE CURRENTLY UPDATING OUR WEBSITE ANALYSIS TOOL

GOOGLE REMARKETING
We use the Google Remarketing application. This is a procedure with which we would like to address you again within 24 months. This application allows us to display our advertisements to you after your visit to our website during your further internet use. This is done by means of cookies stored in your browser, which are used by Google to record and evaluate your usage behavior when you visit various websites. In this way Google can determine your previous visit to our website. A combination of the data collected within the scope of remarketing with your personal data, which may be stored by Google, does not take place by Google according to its own statements. According to Google, pseudonymization is used in remarketing in particular. You can prevent participation in this tracking procedure in various ways:
a) by setting your browser software accordingly, in particular the suppression of third-party cookies means that you will not receive advertisements from third-party providers;
b) by installing the plug-in provided by Google under the following link:
https://www.google.com/settings/ads/plugin; c) by deactivating the interest-based ads of the providers that are part of the self-regulation campaign "About Ads" via the link https://www.aboutads.info/choices, whereby this setting will be deleted if you delete your cookies;
d) by permanently deactivating it in your Firefox, Internet Explorer or Google Chrome browsers under the link https://www.google.com/settings/ads/plugin,
You can find further information on data protection at Google here:
https://www.google.com/intl/de/policies/privacy and
https://services.google.com/sitestats/de.html.
Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at https://www.networkadvertising.org. Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

CAMPAIGN MANAGER (FORMERLY DOUBLECLICK BY GOOGLE)
This website continues to use the online marketing tool Campaign Manager from Google. Campaign Manager uses cookies to serve ads relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to help identify which ads are shown in which browser and to prevent them from being shown more than once. Campaign Manager may also use cookie IDs to track conversions related to ad requests. For example, when a user sees a Campaign Manager ad and later visits the advertiser's site on the same browser to make a purchase. According to Google, Campaign Manager cookies do not contain any personally identifiable information.
Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Campaign Manager, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider will find out your IP address and save it. In addition, the Campaign Manager (DoubleClick Floodlight) cookies enable us to understand whether you perform certain actions on our website after you have accessed or clicked on one of our display/video ads on Google or another platform via Campaign Manager (conversion tracking). Campaign Manager uses this cookie to understand the content that you have interacted with on our sites so that it can later send you targeted advertisements.
You can prevent participation in this tracking procedure in various ways: a) by adjusting your browser software accordingly, in particular the suppression of third-party cookies means that you will not receive advertisements from third-party providers; b) by disabling cookies for conversion tracking by setting your browser to block cookies from the domain https://www.googleadservices.com, https://www.google.de/settings/ads, although this setting will be deleted if you delete your cookies; c) by disabling interest-based ads from providers that are part of the About Ads self-regulatory campaign via the https://www.aboutads.info/choices link, this setting will be cleared when you delete your cookies; d)by permanently deactivating them in your Firefox, Internet Explorer or Google Chrome browsers via the link https://www.google.com/settings/ads/plugin, In addition, you can prevent Google from collecting the data generated by the cookies about your use of the websites and the processing of this data by Google by downloading and installing the browser plugin available at https://support.google.com/adsense/answer/142293?hl=de under "Display settings", "Extension for Campaign Manager deactivation". For more information about Campaign Manager, please visit https://www.google.de/doubleclick and for general information about Google's privacy policy, please visit https://www.google.de/intl/de/policies/privacy. Alternatively, you can visit the Network Advertising Initiative (NAI) website at https://www.networkadvertising.org. Google has adopted the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework . GOOGLE TAG MANAGER This website uses the Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags through one interface. The tool itself (which implements the tags) is a cookie-less domain and does not collect any personal information. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it remains disabled for all tracking tags implemented with Google Tag Manager. GOOGLE ADWORDS ALLYSCA uses the Google Adwords service to draw attention to our offers by means of advertising (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. With this, we pursue the goal to show you advertisements that are of interest to you, to make our website more interesting for you and to achieve a fair calculation of advertising costs. These advertising materials are delivered by Google via so-called "Ad Servers". For this purpose, we use Ad Server Cookies, through which certain parameters can be measured to measure success, such as the display of ads or clicks by users. If you reach our website via a Google ad, Google Adwords will store a cookie on your PC. These cookies usually expire after 30 days and are not intended to identify you personally. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions), and opt-out information (marking that the user no longer wishes to be contacted) are usually stored as analysis values for this cookie. These cookies enable Google to recognize your internet browser. If a user visits certain pages of an AdWords client's website and the cookie stored on their computer has not expired, Google and the client can recognize that the user clicked on the ad and was redirected to that page. A different cookie is assigned to each Adwords client. Cookies cannot be tracked through the websites of Adwords clients. We ourselves do not collect and process any personal data in the advertising measures mentioned above. We only receive statistical evaluations from Google. By means of these evaluations we can recognize which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material, in particular we cannot identify the users on the basis of this information. Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of AdWords Conversion, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider will find out and save your IP address. You can prevent this tracking procedure in various ways: a) by adjusting your browser software accordingly, in particular the suppression of third-party cookies means that you will not receive advertisements from third-party providers; b) by disabling cookies for conversion tracking, by setting your browser to block cookies from the domain "www.googleadservices.com", https://google.de/settings/ads , this setting will be deleted if you delete your cookies; c) by disabling interest-based ads from the providers that are part of the self-regulatory campaign "About Ads" via the link https://www.aboutads.info/choices , this setting will be deleted if you delete your cookies; d) by permanently disabling them in your Firefox, Internet Explorer or Google Chrome browser under the link https://www.google.com/settings/ads/plugin . We would like to point out that in this case you may not be able to use all functions of this offer to their full extent. Further information on data protection at Google can be found here: https://www.google.com/intl/de/policies/privacy and https://services.google.com/sitestats/de.html . Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at https://www.networkadvertising.org. Google has submitted to the EU-US Privacy Shield, https://privacyshield.gov/EU-US-Framework Our website uses Google AdWords and the Google Tag Manager for personalized, interest- and location-based online advertising. We use the following features of Google AdWords: - Remarketing - Categories of interest - Similar target groups - Other types of interest-based advertising - Demographic and geographical focus These services enable us to target visitors to our website with targeted advertising as part of marketing campaigns for our products on the websites of our advertising partners. This form of advertising is anonymous. The display of the advertising material on the websites of our partners is done by Google AdWords and the Google Tag Manager on the basis of a cookie technology ("DoubleClick Cookie") and the previous visit to our website. The data is collected and stored by Google. Our advertising partners receive no information about the data stored in the cookie. In addition to the IP address of the computer used, an ID number is stored in the cookie, with which Google can determine how often you have visited which website. Apart from the IP address, no other personal data such as e-mail addresses, company names or telephone numbers are stored. The data stored in the cookie is not combined with other personal data to create user profiles. Users can prevent DoubleClick remarketing pixels from being used by Google by downloading and installing the browser plug-in available at the following link https://google.com/settings/ads/onweb/ under the DoubleClick deactivation extension. Alternatively, users may disable the Doubleclick cookies on the Digital Advertising Alliance site at the following link https://www.aboutads.info/choices/.
The website uses the following social media plug-ins ("Plug-ins"):
- Facebook Inc, 1601 S. California Ave., Palo Alto, CA 94304, USA;
- Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA
- XING AG, Gänsemarkt 43, 20354 Hamburg, Germany - LinkedIn, operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA
- YouTube Plugin, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

All social media links and social media plug-ins (YouTube Plug-in) are marked with the brand names of the respective providers Facebook, Twitter, Xing, LinkedIn and Google ("Provider").
In order to increase the level of data protection and to comply with the current legal situation for plug-ins, we have taken additional precautions by means of a so-called consent solution. This way we ensure that when you visit the ALLYSCA website, a direct connection from your browser to the provider's servers is not automatically established.
. Only if you give your consent for data transfer in the cookie settings on our website for the YouTube plug-in or click on a social media direct link, will your browser establish a direct connection to the server of the respective provider. The provider receives the information that the ALLYSCA website was accessed via your browser. The content of the plug-in or the social media direct link is then transmitted by the providers directly to your browser.
. If you interact with the plug-in, e.g. by playing an embedded YouTube video, the data is transferred directly from your browser to the provider and stored by the provider. For more information on the purpose and scope of data collection, processing and use, please refer to the following privacy policy: • Facebook: https://de-de.facebook.com/about/privacy/ • Twitter: https://twitter.com/privacy • XING AG: https://dev.xing.com/plugins/share_button/privacy_policy • LinkedIn: https://www.linkedin.com/legal/privacy-policy?_l=de_DE • Google: https://policies.google.com/privacy?hl=de
We ensure that your personal data is processed in such a way that compatibility with the above-mentioned purposes is ensured. For the stated purposes, your personal data may be disclosed to the following parties who process the data as third party data controllers:
. - Other companies of the ERGO Group
- Authorized agents and external service providers
For the above purposes, we may also share your personal information with the following parties who act as processors under our direction:
. - Other companies of the ERGO Group
- Authorized agents and external service providers
Furthermore, we may disclose your personal data in the following cases: To law enforcement, governmental agencies and regulatory authorities to comply with applicable legal obligations.
We do not disclose your personal data to any parties that are not authorized to process it.
If applicable laws or regulations permit, you have the right:
- to access the personal data held about you and to know their origin and the purposes and means of their processing, as well as details of the data controller(s) and the parties to whom the data may be disclosed
- to revoke your consent at any time if your personal data is processed with your consent
- to update and correct your personal data
- to delete your personal data from our records if they are no longer needed for the above-mentioned purposes
- to limit the processing of your personal data under certain circumstances, e.g. if you have contested its accuracy, for as long as we need to verify it
- to retrieve your personal data in electronic form
- lodge a complaint with us and/or the competent data protection authority
- to object to the processing of your personal data by us or to ask us to stop processing (including for the purpose of direct marketing)
If you have any questions or wish to assert your rights, you can contact us by mail or e-mail:
ALLYSCA Assistance GmbH
Data protection officer
Rosenheimer Str. 116a
81669 Munich, Germany
e-mail: mailto:datenschutz@allysca.de
In the event of violations of data protection laws, the person concerned has a right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues in our company is the Bavarian State Office for Data Protection Supervision.
Bavarian State Office for Data Protection Supervision
Promenade 18
91522 Ansbach
Postal address:
P.O. Box 1349, 91504 Ansbach
Phone: 0981/180093-0
Fax: 0981/180093-800
e-mail: poststelle@lda.bayern.de
homepage: http://www.lda.bayern.de
ALLYSCA has implemented reasonable technical and organizational security measures in order to protect the personal data we collect through the ALLYSCA Website from unauthorized access, misuse, loss or destruction.
The Internet is generally not considered to be a secure environment; unauthorized third parties could access information sent through it (e.g., via e-mail), which could lead to disclosures, changes in content, or technical failure. Even if both the sender and the recipient are located in the same country, information sent over the Internet may be sent across international borders to a country with a lower level of data protection than the country of residence.
The ALLYSCA assumes no responsibility or liability for the security of information during its transfer to the ALLYSCA via the Internet. To protect the confidentiality of your information, you may choose to communicate with the ALLYSCA by other means if you feel that this is appropriate.
We keep your personal data no longer than necessary and only for the purposes for which it was collected.
If you have any questions about how we use your personal data, you can contact us by mail or e-mail:
ALLYSCA Assistance GmbH
Data protection officer
Rosenheimer Str. 116a
81669 Munich, Germany
e-mail: mailto:datenschutz@allysca.de
We regularly revise this privacy policy. We ensure that the current version is always published here. This privacy policy was last updated on April 31, 2020.

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