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Data protection

At ALLYSCA Assistance, protecting your privacy is our top priority. We use a variety of different measures to keep your personal data secure. Our in-house Data Protection Officer is responsible for enforcing our data protection policy.

Visiting the website

We follow statutory data protection guidelines when handling data from your website visit, specifically the guidelines in the German Federal Data Protection Act and the Telemedia Act. Any information you give us via email or the online form on our website will be kept strictly confidential in line with the data protection regulations in place at ALLYSCA Assistance GmbH. Such information will only be used for the purposes stated on the website or specified by you. It will not be passed on to third parties. Hyperlinks on this website may lead to provider websites that do not guarantee the same level of data protection as ALLYSCA Assistance GmbH.

Use of cookies

Cookies are saved on your computer while you use the internet. Cookies are small files that help us control the appearance and operation of our website. We use cookies so we can provide the best possible user experience. To do so, we store these small files and evaluate the associated data. The files do not identify you personally in any way. They simply help us improve the usability of our website. We conduct anonymous statistical analyses of our website without any reference to you as an individual. We may ask you to voluntarily provide information in addition to the information we need to provide you with an individual offer. In such cases, you will see a small note next to the relevant input field. Any additional details we ask you to supply help us get to know you better, which improves the level of advice we can provide. These details may also help us improve our website, or may be used for advertising purposes.

We also use cookies when you use the customer account page. These cookies do not contain any personal data. To request online access data for ALLYSCA Assistance or register with ALLYSCA Assistance, you need to make sure your browser allows cookies from Cookie settings differ from browser to browser.

Information transmission and encryption

When you use our contact form to send a message to ALLYSCA Assistance, we use SSL (Secure Socket Layer) encryption technology with a key length of at least 128 bits to transfer your information.

Personal data

1. General

Our data protection policy complies with the regulations of the Social Security Code and the German Federal Data Protection Act. ALLYSCA Assistance treats all personal data completely confidentially. Our clients’ data protection officers verify this for themselves in regular on-site inspections.

All company employees have signed their commitment to data confidentiality in accordance with § 5 of the Federal Data Protection Act (Bundesdatenschutzgesetz) (BDSG) and § 35 of the Social Security Code (Sozialgesetzbuch I) (SGB I). They also comply with other industry-specific data protection regulations, e.g. the Telecommunications Act (Telekommunikationsgesetz) and Telemedia Act (Telemediengesetz) as important legal foundations for data protection. The topic of ‘data protection’ is covered in regular training sessions.

The applications required to perform our services can only be accessed by authorized employees within ALLYSCA Assistance’s commercial premises. All access is monitored with unique user names and passwords. The user authorizations within the applications are also restricted as dictated by business requirements, and controlled with identity verifications. This ensures that our employees only have access to the data they need to do their work.

We do not share your personal data with third parties.

2. Use of your data

We hereby provide you with information regarding the use of the personal data associated with your web presence and regarding your rights under data protection law.

Who is responsible for handling data and who is the data protection officer?

Data handling is the responsibility of

ALLYSCA Assistance GmbH
Rosenheimer Straße 116a
81669 Munich

You can contact our data protection officers by adding ‘Data Protection Officer’ to the above address or by email at

What sorts of data do we use and where do we get the data from?

You may choose to use our website anonymously. We do not store any of our users’ personal data or data that may be associated with them (such as IP addresses). When you visit our website, we collect usage data (date, time, pages viewed, navigation, software used) which is anonymized by an external service provider. Data anonymization takes place before the data are stored by the service provider.

What do we use the data for?

When you share your personal data with us in certain situations, we handle your data confidentially and in accordance with the statutory regulations in effect at the company’s headquarters. When you send us an email or fill in the online contact form on our website, we use the personal data you provide (e.g. your name or address) exclusively for our correspondence with you in order to send you the requested documents or information or for the purposes stated in the online form or other stated purposes.

What is the legal basis for the handling of personal data?

We handle your personal data in compliance with the European General Data Protection Regulation (GDPR), the new German Data Protection Act (BDSG) and all other applicable laws regarding the handling of personal data.

Who receives your data?

Data is only given to the people and offices responsible for the related matter; we have a clear allocation of responsibilities and authorization procedures in this regard. Data may also be transmitted to service providers for the aforementioned purposes. Moreover, personal data may be transmitted to other parties where necessary for the fulfilment of contractual or legal duties (e.g. to supervisory authorities).

Are your data transmitted to other countries?

If personal data needs to be sent to service providers or other affiliated companies in a country outside the European Economic Area (EEA), the data will only be sent if the other country’s data protection standards have been confirmed as sufficient by the EU Commission or there is some other appropriate form of data protection guarantee (e.g. acceptance of EU standard contractual clauses, Privacy Shield). You can also request information using the contact details given above.

What data protection measures do we implement?

We implement appropriate, state-of-the-art technical and organizational security precautions in order to protect data against accidental or deliberate manipulation, loss, destruction or access by unauthorized parties. We use SSL (Secure Socket Layer) encryption to protect the information you enter in the contact form on our website. This SSL connection prevents unauthorized third parties from accessing your data while it is being transmitted. When you send us unencrypted information in a normal, unsecured email, there is a possibility that your data may be accessed or altered by unauthorized parties while it is being transmitted.

What data protection rights can you claim as an affected party?

You can demand information about your stored personal data by writing to the address given above. In certain circumstances, you can also demand that your data be corrected or deleted. You may also have the right to limit how we use your data and the right to have the data you provide published in a structured, standard and machine-processable format.

Right of Objection

If we are processing your data for the purpose of safeguarding legitimate interests, you can object to this data processing for reasons relating to your individual circumstances. In such cases we will no longer process your personal data, unless we can demonstrate compelling and legitimate reasons for doing so that outweigh your interests, rights and freedoms, or if data are being processed for the purpose of the establishment, exercise or defence of legal claims. If we are processing your data with your consent, you can withdraw your consent permanently at any time.

Where can you complain?

You can file a complaint with the data protection officer mentioned above or to a data protection supervisory authority. The data protection supervisory authority with jurisdiction over us is:

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 27
91522 Ansbach

How long will your data be stored?

We delete your personal data as soon as they are no longer necessary for the abovementioned purposes. Data deletion is carried out regularly following legal proof and retention requirements regulated by, among others, the German Commercial Code (Handelsgesetzbuch), the Tax Acts (Steuergesetze) and the Tax Code (Abgabenordnung). Accordingly, data are normally stored for up to ten years. It may also be the case that personal data are stored for the duration of the time that claims may be asserted against us (statutory limitation periods of three or up to thirty years). You can find more information, where relevant, in individual data processing cases.

Are you obliged to provide your data?

You are not obliged to provide personal data to use the website. However, there are services for which we require your personal data, e.g. in order to send you information such as requested newsletters. Without these data we cannot perform the desired services. We only collect the data we actually need.


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Other questions?

If you have any other questions, please send an email to Our data protection officer will be glad to help you.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files stored on your computer to help the website analyse how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. If IP anonymization is active on this website, Google will truncate the IP address within the Member States of the European Union as well as in other countries that are party to the Agreement on the European Economic Area.

In exceptional cases only, the full IP address will be sent to Google servers in the USA and truncated there.

Google will use this information on behalf of the website provider in order to evaluate your use of the website, to compile reports on website activity for website operators, and to offer the website provider other services relating to website activity and internet usage to.

Google will not associate your IP address with any other data held by Google. You may prevent the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do so, you may not be able to use the full functionality of this website. You can prevent Google from collecting and using data (cookies and IP address) by downloading and installing the browser plug-in available at httpss://

You can prevent the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on your computer, which will prevent your data being collected when visiting this website in future: Disable Google Analytics

We also use Google Analytics to evaluate data from double-click cookies and AdWords for statistical purposes. If you do not want us to do so, you can deactivate this process using the Ads Preference Manager (

Further information concerning the terms and conditions of use and data privacy can be found at at httpss:// Please note that on this website, Google Analytics code is supplemented by ‘anonymizeIp’ to ensure anonymized collection of IP addresses (so called IP-masking).

source: httpss://